All customers need to read and agree to the terms and conditions set out in this agreement before consulting ordering with Neatly made. These terms and conditions between the customer (you) and Neatly Made will be in effect until such notice of change is given.
1. A 50% deposit will be needed on ALL services upon a confirmed booking.
2. The measurements will be our own NM and as each company will have its own method of measuring, we will not be able to give you your measurements.
3. Time frame:
- As much as we try to keep our service times within 4-6 weeks, we cannot absolutely guarantee this for every order – customized items and occasionally fabric will be out of stock that results in slower than usual delivery.
- Rush order: we can occasionally accept rush order if you need an item urgently, but some surcharge will apply. In this case we can deliver it in 2-3 weeks. Also if alteration is required, it will take extra time and if there is not enough time we will reserve the right to complete the service request after the event you required it by.
- If you choose to do the measurements by your own or by other tailors, Neatly Made cannot guarantee the fit of your garments. Please ask us for some measurement instructions to reduce the risk.
4. Alterations:
- Some simple alteration will be performed inhouse and it will be within a week. Most complex alterations will take about 2-3 weeks to complete. We ask that you exercise patience.
- Please pickup your clothes within 6 weeks from the date we contact you to notify they are ready; unless you have communicated with us when you can pick them up. After that time frame, we reserve the right to dispose of the garments and no refund will be given.
5. Booking: we are entitled to cancel bookings if there is any undesirable event happens. We will inform you if this ever happen.
6. Return and refund policy: For custom made, as it is fully tailored to your body shape and you only, return and refunds are not accepted generally.
7. Bring your own materials: yes it is possible, but please refer to our FAQ.
